Please watch this video on 'How to Access Your GP Practice During Covid'.
At the Pool Medical Centre we take confidentiality very seriously. All our staff are bound by strict rules to preserve every aspect of confidentiality at all times. For this reason we can give only your test results and other information to you personally unless we have your prior consent to pass information to another person. The staff are instructed to follow this rule without exception.
Where patients wish to speak to a member of staff in confidence, we have 'C' cards to make this easier. Please pick a card up from the reception desk and hand it in. The 'Confidentiality Policy' is available on request through the Practice Manager.